PRIVACY POLICY

Welcome to RiseAlive Institute’s privacy policy.


RiseAlive Institute and its affiliates (collectively, “RiseAlive”, “we”, “our” or “us”) specialize in providing premium digital marketing-based training courses and certification services. This Policy outlines our practices regarding the collection, storage, usage, processing, and disclosure of personal data that you choose to share with us when you access, use, or otherwise interact with our website available at www.risealiveinstitute.in, avail products or services that RiseAlive Institute provides you on or through the Platform, or partner with us to provide students and learners with these services (collectively, the “Services”).

At RiseAlive Institute, we are dedicated to respecting your privacy and protecting your personal data. To provide you with access to our top digital marketing learning services, we have to collect and process certain data that you provide. This Policy explains how we process and use your data.

By operating our Services, you agree that you have read and agreed to be bound by this Policy and consent to the data handling activities outlined under this Policy.

1. KEY DATA

1.1 Pertinence:
This Policy applies to individuals who access or use RiseAlive Institute’s website, or other products or services made available by us or prospective students of our

programs and services (henceforth, “Users”) and training partners or service providers who use the Platform to provide their services to Users (“Service Providers”). To avoid vagueness, references to “you” across this Policy refer to both Users and Service Providers. By utilizing our services, you consent to the collection, storage, and use of your personal data as described herein.

2. PERSONAL DATA NEEDED

We collect different kinds of personal data about you. This comprises but is not limited to:

  • 2.1 User Identity/Profile Data, like your name, username, or similar identifiers, photographs, particulars, etc.
  • 2.2 Contact Data (Phone Number), email address, permanent address, location, gender, date of birth, age, address, zip code, description of services provided, government-issued identifiers (Aadhaar details, PAN details), verification reports, credit information, cancelled cheque, etc.
  • 2.3 Credit information, language preferred, interests, and hobbies.
  • 2.4 Educational/Professional Data, like the name of your educational institution, course enrolled, field of study, certification details, skills, or previous training attended.
  • 2.5 Advertising and Communications Data – Your address, email address, discounts & offers, feedback, comments, pictures and discussions with our representative, etc. We also collect your chat/call records when you communicate with Service Providers through our Platform.

3. WHAT HAPPENS IF YOU REFUSE TO PROVIDE PERSONAL DATA?

We need to collect personal data under the terms of a contract (such as the Terms), but if you fail to provide that data when demanded, we may not be able to perform the contract (for example, to provide you with the Services). In this case, we may have to cancel or limit your access to the Services, but we will, where reasonably practical, notify you if this is the case at the time.

4. HOW DO WE COLLECT PERSONAL DATA?

We leverage diverse methods to collect personal data from and about you through:

  • 4.1 Straight Communications - You directly provide us with your data when you interact with us. This comprises personal data, for example:
  • 4.2 Third parties/publicly accessible resources - We will receive personal data about you from numerous third parties, including, without limitation: Technical Data from analytics providers such as Google, and other advertising networks.
  • 4.3 Identity and profile-related data from publicly obtainable sources and marketing service providers.

5. HOW DO WE UTILIZE YOUR DATA?

We will only use your data when the law permits us to do so. We will only use your personal data where we need to provide our Services, or where we need to fulfill a legal obligation. We use your data for the following:

  • To authenticate your identity.
  • To provide the Services to you, including processing your enrollment and providing you with end-to-end training and certification services.
  • To provide a hyper-personalized experience.
  • To improve the functionality of our services
  • For course development and testing.
  • To improve customer interactions and feedback
  • To develop new chapters and product features.
  • To provide occasional company news and updates related to us or the Services.
  • To enforce our Terms.
  • To market our Services to you.
  • To comply with our legal obligations.
  • To respond to court orders, exercise our legal rights, or protect ourselves against legal claims.

OTHER POLICIES:

You agree and acknowledge that any information relating to you, whether or not you directly provide it to us (via the Services or otherwise), including but not limited to personal communication such as emails, instructions from you, etc., may be collected, stored, and shared by us to render the Services to you. This may include, but not be limited to, vendors, digital marketing platforms, third-party service providers, storage providers, data analytics providers, consultants, lawyers, and auditors.


You agree and acknowledge that we may share data without your consent when it is required by law or by any court or government agency or authority to disclose such information. Such disclosures are made in good faith and belief that it is reasonably necessary to do so for enforcing this Policy or the Terms, or to comply with any applicable laws and regulations.


You agree and acknowledge that by using our Services or accessing the Platform, you authorize us, our associate partners, affiliates, students, users, business partners, agents, and other third parties to contact you via email, phone, or otherwise. This is to help us to provide the services, offer you promotional material, and ensure that you are aware of all the features of the Services. Further, you also specifically agree and authorize RiseAlive Institute and its associates, authorized partners, service providers, vendors, and other third parties to contact you to offer or invite your interest in availing other products or services provided by third parties through means including but not limited to phone calls, SMS (short messaging service), electronic mail (e-mail), WhatsApp or any other messaging service/mobile app or any other physical, electronic or digital means.

6. THIRD PARTY LINKS & WEBSITES:

Our platform may include links to third-party websites, plug-ins, applications, and services. Clicking on these links/permitting those connections may allow third parties to collect/share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When not on our


Platform or otherwise accessing such websites, plug-ins, applications, and services, we encourage you to read the privacy policy made available by the third party.

7. COOKIES:

We utilize cookies to distinguish you from other users of our website and remember your preferences. This helps us to provide you with a great user experience when you use our website and also allows us to enhance our Services.

8. UPDATES TO THIS POLICY:

We repeatedly review and update our Policy. Whenever we make changes to this Policy, we will notify you of the changes through the website or through other means, such as email. We inspire you to periodically review this Policy for the latest information on our privacy practices.